Senior Customer Interface Specialist, Implementation
2023 — 2026
NAVEX, governance risk & compliance software
- Configured and implemented client-facing web platforms from design specs and branding materials, including full site builds, location databases and call-routing setups, managed through a live Salesforce case queue.
- Diagnosed and resolved live production issues on customer-facing sites by investigating root causes and delivering written fix reports.
- Built version-controlled automation tools via GitHub to streamline recurring tasks, and trained incoming international team members on systems and workflows.
Teaching Assistant, Full Stack Web Development
2022 — 2023
Le Wagon, London
- Supported students through fundamentals including databases, front-end development and web design, working with students and teachers from multiple countries.